Customer Service Representative

The Customer Service Representative course is designed to assist students in assessing individual work styles and identifying effective work behaviors; identifying and building personal/interpersonal skills to sustain employment; strengthening thinking and problem solving in the workplace, and identifying work site employment. Instruction of business-related oral and written communication skills (customer face-to-face interaction, effective telephone skills) is also included. An introduction to the fundamentals of customer service and customer service representative job-readiness skills is provided. The competencies in this course are aligned with the California High School Academic Content Standards and the California Career Technical Education Model Curriculum Standards.