Customer Service Representative Assignments
- Instructors
- Term
- Fall 2012
- Location
- Room 81
- Code
- Periods 2-4
- Description
-
The Customer Service Representative course is designed to assist students in assessing individual work styles and identifying effective work behaviors; identifying and building personal/interpersonal skills to sustain employment; strengthening thinking and problem solving in the workplace, and identifying work site employment. Instruction of business-related oral and written communication skills (customer face-to-face interaction, effective telephone skills) is also included. An introduction to the fundamentals of customer service and customer service representative job-readiness skills is provided. The competencies in this course are aligned with the California High School Academic Content Standards and the California Career Technical Education Model Curriculum Standards.
Files
Upcoming Assignments
No upcoming assignments.
Past Assignments
Due:
Assignment
Agenda:1-9-13
1. Discuss/Take Notes on “Effective Communication, Levels of Listening & Keys to Effective Listening”
2. Complete “Listening Awareness Inventory” Classwork Activity.
3. Participate in Listening Quiz & Assess Responses
4. Read/Take Notes on the Communication Process
5. Discuss the “The Communication Process” Project.
1. Discuss/Take Notes on “Effective Communication, Levels of Listening & Keys to Effective Listening”
2. Complete “Listening Awareness Inventory” Classwork Activity.
3. Participate in Listening Quiz & Assess Responses
4. Read/Take Notes on the Communication Process
5. Discuss the “The Communication Process” Project.
Due:
Assignment
Agenda: 1-8-13
1. Review 6 Basic Customer Need, & Responding Assertively, Product Augmentation
2. Discuss/Take Notes on One & Two-Way Communication
3. Participate in One-Way & Two-Way Effective Communication Challenge Classwork Activity
4. Discuss/Take Notes on “Effective Communication & Levels of Listening”
5. Collaborate in pairs to complete “Effective Listener” Classwork Activity.
1. Review 6 Basic Customer Need, & Responding Assertively, Product Augmentation
2. Discuss/Take Notes on One & Two-Way Communication
3. Participate in One-Way & Two-Way Effective Communication Challenge Classwork Activity
4. Discuss/Take Notes on “Effective Communication & Levels of Listening”
5. Collaborate in pairs to complete “Effective Listener” Classwork Activity.
Due:
Assignment
Agenda: 1/7/13
1. Discuss preliminary housekeeping, course syllabus, and autobiography.
2. In your opinion, What is Customer
Service.
3. Discuss “Product Augmentation” and how it connects to Customer Service.
4. Discuss customer service:
• Success skills
• Customer Service Needs
• Skills to make you successful with customers
5. Complete “The Good, The Bad & The Ugly” Classwork Activity
6. Complete “Respond Assertively” Classwork Activity
1. Discuss preliminary housekeeping, course syllabus, and autobiography.
2. In your opinion, What is Customer
Service.
3. Discuss “Product Augmentation” and how it connects to Customer Service.
4. Discuss customer service:
• Success skills
• Customer Service Needs
• Skills to make you successful with customers
5. Complete “The Good, The Bad & The Ugly” Classwork Activity
6. Complete “Respond Assertively” Classwork Activity
Due:
Assignment
Agenda: 10-9-12
1. Participate in Mock Interviews
2. Complete:
a. Interview Questions
b. Career Planning Guide (Exercise #1 & #2)
3. Review/Analyze Telephone Etiquette Movie
1. Participate in Mock Interviews
2. Complete:
a. Interview Questions
b. Career Planning Guide (Exercise #1 & #2)
3. Review/Analyze Telephone Etiquette Movie
Due:
Assignment
Agenda: 10-9-12
1. Participate in Final Exam.
2. Complete Open-Ended & Mathematical Interview Questions.
3. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
4. Read Career Planning Guide pages 21-22 and complete Exercise #2 on pages 23-28.
1. Participate in Final Exam.
2. Complete Open-Ended & Mathematical Interview Questions.
3. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
4. Read Career Planning Guide pages 21-22 and complete Exercise #2 on pages 23-28.
Due:
Assignment
Announcements:
• Mock Interviews: Today, 10-8-12
• Final Exam Review Activity: Today, 10-8-12
• Multiple Choice Final Exam: Tomorrow, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-8-12
1. Complete Open-Ended & Mathematical Interview Questions.
2. Participate in Mock Interviews (Sign attached sign-up sheet for your date/order).
3. Complete Final Exam Review Activity.
4. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
5. Read Career Planning Guide pages 21-22 and complete Exercise #2 on pages 23-28.
• Mock Interviews: Today, 10-8-12
• Final Exam Review Activity: Today, 10-8-12
• Multiple Choice Final Exam: Tomorrow, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-8-12
1. Complete Open-Ended & Mathematical Interview Questions.
2. Participate in Mock Interviews (Sign attached sign-up sheet for your date/order).
3. Complete Final Exam Review Activity.
4. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
5. Read Career Planning Guide pages 21-22 and complete Exercise #2 on pages 23-28.
Due:
Assignment
Announcements:
• Mock Interviews: Today, 10-5-12 & Monday, 10-8-12 (if necessary)
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-5-12
1. Complete Open-Ended & Mathematical Interview Questions.
2. Participate in Mock Interviews (Sign attached sign-up sheet for your date/order).
3. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
4. Read Career Planning Guide pages 21-22 and complete Exercise #2 on pages 23-28.
• Mock Interviews: Today, 10-5-12 & Monday, 10-8-12 (if necessary)
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-5-12
1. Complete Open-Ended & Mathematical Interview Questions.
2. Participate in Mock Interviews (Sign attached sign-up sheet for your date/order).
3. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
4. Read Career Planning Guide pages 21-22 and complete Exercise #2 on pages 23-28.
Due:
Assignment
Announcements:
• Mock Interviews: Today, 10-4-12 & Tomorrow, 10-5-12 (NOTE: 4th period has been confirmed to attend Poly Idol!! As a result, Mock Interviews will begin promptly at 1:30 today, continue until 1:55, and resume tomorrow).
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-4-12
1. Discuss Extra Credit Presidential Debates – Work Style Behaviors.
2. Complete Open-Ended & Mathematical Interview Questions.
3. Participate in Mock Interviews (Sign attached sign-up sheet for your date/order).
4. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
• Mock Interviews: Today, 10-4-12 & Tomorrow, 10-5-12 (NOTE: 4th period has been confirmed to attend Poly Idol!! As a result, Mock Interviews will begin promptly at 1:30 today, continue until 1:55, and resume tomorrow).
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-4-12
1. Discuss Extra Credit Presidential Debates – Work Style Behaviors.
2. Complete Open-Ended & Mathematical Interview Questions.
3. Participate in Mock Interviews (Sign attached sign-up sheet for your date/order).
4. Read Career Planning Guide pages 11-17 and complete Exercise #1 on page 18.
Due:
Assignment
Announcements:
• Mock Interviews: Tomorrow, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-3-12
1. Research selected companies for upcoming Mock Interview.
2. Complete Open-Ended Interview Practice Questions. (Each response should be 3-4 sentences).
3. Review Interview “Cheat Sheet”
4. Complete Mathematical Interview Questions (if necessary).
5. Organize class notes and review Final Exam Study Guide.
6. EXTRA CREDIT (30 Points) - Review/Analyze the Presidential Debates tonight and write a 1 paragraph summary (4-5 sentences for each candidate) on their work-style behaviors. Include negative and positive traits for each candidate and include specific examples from the debate.
• Mock Interviews: Tomorrow, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12 (BRING A PENCIL!!!)
Agenda: 10-3-12
1. Research selected companies for upcoming Mock Interview.
2. Complete Open-Ended Interview Practice Questions. (Each response should be 3-4 sentences).
3. Review Interview “Cheat Sheet”
4. Complete Mathematical Interview Questions (if necessary).
5. Organize class notes and review Final Exam Study Guide.
6. EXTRA CREDIT (30 Points) - Review/Analyze the Presidential Debates tonight and write a 1 paragraph summary (4-5 sentences for each candidate) on their work-style behaviors. Include negative and positive traits for each candidate and include specific examples from the debate.
Due:
Assignment
Announcements:
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12 (See attached Sign-up Sheet for your date and order)
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 10-2-12
1. Research selected companies for upcoming Mock Interview.
2. Complete Open-Ended Interview Practice Questions. (Each response should be 3-4 sentences).
3. Review Interview “Cheat Sheet”
4. Complete Mathematical Interview Questions (if necessary).
5. Organize class notes and review Final Exam Study Guide.
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12 (See attached Sign-up Sheet for your date and order)
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 10-2-12
1. Research selected companies for upcoming Mock Interview.
2. Complete Open-Ended Interview Practice Questions. (Each response should be 3-4 sentences).
3. Review Interview “Cheat Sheet”
4. Complete Mathematical Interview Questions (if necessary).
5. Organize class notes and review Final Exam Study Guide.
Due:
Assignment
Announcements:
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 10-1-12
1. Complete Mathematical and Open-Ended Interview questions.
2. Discuss Interview Cheat Sheet.
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 10-1-12
1. Complete Mathematical and Open-Ended Interview questions.
2. Discuss Interview Cheat Sheet.
Due:
Assignment
Announcements:
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-28-12
1. Submit Telephone Etiquette script.
2. Discuss/Take Notes “Dress for Success”.
3. Discuss Open-Ended and Mathematical Interview questions.
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-28-12
1. Submit Telephone Etiquette script.
2. Discuss/Take Notes “Dress for Success”.
3. Discuss Open-Ended and Mathematical Interview questions.
Due:
Assignment
Announcements:
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-27-12
1. Collaborate in teams to develop Telephone Etiquette Project. DUE: Today, 9-27-12
(REMEMBER: Each team member must submit a separate script).
2. Perform “open-air” revised scripts.
3. Discuss/Take Notes “Dress for Success”.
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-27-12
1. Collaborate in teams to develop Telephone Etiquette Project. DUE: Today, 9-27-12
(REMEMBER: Each team member must submit a separate script).
2. Perform “open-air” revised scripts.
3. Discuss/Take Notes “Dress for Success”.
Due:
Assignment
Announcements:
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-25-12
1. Collaborate in teams to develop Telephone Etiquette Project. DUE: Thursday, 9-27-12
(REMEMBER: Each team member must submit a separate script).
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-25-12
1. Collaborate in teams to develop Telephone Etiquette Project. DUE: Thursday, 9-27-12
(REMEMBER: Each team member must submit a separate script).
Due:
Assignment
Announcements:
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-24-12
1. Discuss Mock Interviews and Final Exam (Study Guide & Review)
2. Collaborate in teams to develop Telephone Etiquette Project. DUE: Thursday, 9-27-12
(REMEMBER: Each team member must submit a separate script).
• Mock Interviews: Thursday, 10-4-12 & Friday, 10-5-12
• Final Exam Review: Monday, 10-8-12
• Multiple Choice Final Exam: Tuesday, 10-9-12
Agenda: 9-24-12
1. Discuss Mock Interviews and Final Exam (Study Guide & Review)
2. Collaborate in teams to develop Telephone Etiquette Project. DUE: Thursday, 9-27-12
(REMEMBER: Each team member must submit a separate script).
Due:
Assignment
Agenda: 9-21-12
1. Discuss/Take Notes on Punctuality and Attendance at Work & Participate in Quiz)
2. Discuss/Take Notes on Telephone Etiquette
3. Discuss/Take Notes on Telephone Etiquette Skit Project.
4. Participate in Telephone Etiquette Script and make appropriate changes in work-style behavior groups.
1. Discuss/Take Notes on Punctuality and Attendance at Work & Participate in Quiz)
2. Discuss/Take Notes on Telephone Etiquette
3. Discuss/Take Notes on Telephone Etiquette Skit Project.
4. Participate in Telephone Etiquette Script and make appropriate changes in work-style behavior groups.
Due:
Assignment
Agenda: 9-19-12
1. Complete Up-Selling & Cross-Selling Comic Strip Presentations
Your presentation will be assessment by your knowledge of Up-Selling & Cross-Selling techniques and various customer service concepts including:
The 6 basic customer needs, responding assertively, effective listening, the communication process, one & two way communication, non-verbal communication, ethics, and work-style behaviors.
2. Discuss/Take Notes on Punctuality and Attendance at Work.
3. Complete “Getting to Work on Time” Classwork Activity.
Due:
Assignment
Agenda: 9-19-12
1. Complete Up-Selling & Cross-Selling Comic Strip
2. Present Up-Selling & Cross-Selling Comic Strip
Your presentation will be assessment by your knowledge of Up-Selling & Cross-Selling techniques and various customer service concepts including:
The 6 basic customer needs, responding assertively, effective listening, the communication process, one & two way communication, non-verbal communication, ethics, and work-style behaviors.
3. Discuss/Take Notes on Punctuality and Attendance at Work.
4. Complete “Getting to Work on Time” Classwork Activity.
1. Complete Up-Selling & Cross-Selling Comic Strip
2. Present Up-Selling & Cross-Selling Comic Strip
Your presentation will be assessment by your knowledge of Up-Selling & Cross-Selling techniques and various customer service concepts including:
The 6 basic customer needs, responding assertively, effective listening, the communication process, one & two way communication, non-verbal communication, ethics, and work-style behaviors.
3. Discuss/Take Notes on Punctuality and Attendance at Work.
4. Complete “Getting to Work on Time” Classwork Activity.
Due:
Assignment
Agenda: 9-18-12
1. Create/Complete Up-Selling & Cross-Selling Comic Strip
2. Prepare for to group presentation tomorrow, 9-19-12
1. Create/Complete Up-Selling & Cross-Selling Comic Strip
2. Prepare for to group presentation tomorrow, 9-19-12
Due:
Assignment
Agenda: 9-14-12
1. Participate in Pop Quiz
2. Review Up-selling & Cross-Selling
3. Create Up-Selling & Cross-Selling Comic Strip
1. Participate in Pop Quiz
2. Review Up-selling & Cross-Selling
3. Create Up-Selling & Cross-Selling Comic Strip
Due:
Assignment
Parent Night 5:30pm - 7:00pm
Agenda: 9-13-12
1. Participate in Pop Quiz
2. Review Up-selling & Cross-Selling
3. Discuss/Take Notes on Up-Selling & Cross-Selling.
4. Collaborate in pairs to complete Up-Selling & Cross-Selling Classwork Activity.
5. Discuss “The Basics of Up-Selling & Cross-Selling Menu Items”
Agenda: 9-13-12
1. Participate in Pop Quiz
2. Review Up-selling & Cross-Selling
3. Discuss/Take Notes on Up-Selling & Cross-Selling.
4. Collaborate in pairs to complete Up-Selling & Cross-Selling Classwork Activity.
5. Discuss “The Basics of Up-Selling & Cross-Selling Menu Items”
Due:
Assignment
Agenda: 9-12-12
1. Complete Work-Style Behavior Project presentations.
2. Review Work-Style Behavior Movie – “The Devil Wears Prada”.
1. Complete Work-Style Behavior Project presentations.
2. Review Work-Style Behavior Movie – “The Devil Wears Prada”.
Due:
Assignment
9/11 REMEMBRANCE!
Agenda: 9-11-12
1. Collect Homework – Progress Signed Report (Period 3 only)
2. Complete “Work-Style Behavior Project” DUE: Today 9-10-12 Parts II & III and PowerPoint Presentation
3. Review Work-Style Behavior Movie – “The Devil Wears Prada”.
___________________________________
Team Leader (or Designee) Responsibilities:
a) Share/Discuss all Part III essays with team members.
b) Compile Parts I,II, & III of Work-Style Behavior Project
c) Staple each individual team members work together & submit to Ms. Lewis at the end of the period.
d) Present “Balloon Story” portion of PowerPoint presentation.
Agenda: 9-11-12
1. Collect Homework – Progress Signed Report (Period 3 only)
2. Complete “Work-Style Behavior Project” DUE: Today 9-10-12 Parts II & III and PowerPoint Presentation
3. Review Work-Style Behavior Movie – “The Devil Wears Prada”.
___________________________________
Team Leader (or Designee) Responsibilities:
a) Share/Discuss all Part III essays with team members.
b) Compile Parts I,II, & III of Work-Style Behavior Project
c) Staple each individual team members work together & submit to Ms. Lewis at the end of the period.
d) Present “Balloon Story” portion of PowerPoint presentation.
Due:
Assignment
Agenda: 9-10-12
1. Collect Homework – Signed Progress Report (Periods 2 & 4 only)
2. Complete “Work-Style Behavior Project” DUE: Today 9-10-12 Parts II & III and PowerPoint Presentation (See samples attached below)
___________________________________
Team Leader (or Designee) Responsibilities:
a) Share/Discuss all Part III essays with team members.
b) Compile Parts I,II, & III of Work-Style Behavior Project
c) Staple each individual team members work together & submit to Ms. Lewis at the end of the period.
d) Present “Balloon Story” portion of PowerPoint presentation.
1. Collect Homework – Signed Progress Report (Periods 2 & 4 only)
2. Complete “Work-Style Behavior Project” DUE: Today 9-10-12 Parts II & III and PowerPoint Presentation (See samples attached below)
___________________________________
Team Leader (or Designee) Responsibilities:
a) Share/Discuss all Part III essays with team members.
b) Compile Parts I,II, & III of Work-Style Behavior Project
c) Staple each individual team members work together & submit to Ms. Lewis at the end of the period.
d) Present “Balloon Story” portion of PowerPoint presentation.
Due:
Assignment
Agenda: 9-7-12
1. Review /Analyze Work-Style Behavior Movie - “The Devil Wears Prada” and identify work-style behaviors of key characters. (Period 2 only!)
2. Collaborate /Complete “Work-Style Behavior Project” Part II- DUE: Today, 9-7-12 and Part III – DUE: Monday, 9-10-12 (See Samples of Work-Style Behavior PowerPoints attached)
1. Review /Analyze Work-Style Behavior Movie - “The Devil Wears Prada” and identify work-style behaviors of key characters. (Period 2 only!)
2. Collaborate /Complete “Work-Style Behavior Project” Part II- DUE: Today, 9-7-12 and Part III – DUE: Monday, 9-10-12 (See Samples of Work-Style Behavior PowerPoints attached)
Due:
Assignment
Agenda: 9-6-12
1. Review /Analyze Work-Style Behavior Movie - “The Devil Wears Prada” and identify work-style behaviors of key characters.
2. Collaborate /Complete “Work-Style Behavior Project” Part II- DUE: Tomorrow, 9-7-12 and Part III – DUE: Monday, 9-10-12
1. Review /Analyze Work-Style Behavior Movie - “The Devil Wears Prada” and identify work-style behaviors of key characters.
2. Collaborate /Complete “Work-Style Behavior Project” Part II- DUE: Tomorrow, 9-7-12 and Part III – DUE: Monday, 9-10-12
Due:
Assignment
Agenda: 9-5-12
1. Collaborate /Complete “Work-Style Behavior Project” Part I- DUE: Today, 9-5-12
Due:
Assignment
Agenda: 9-4-12
1. Identify and write your work-style behavior traits.
2. Participate in “Work-Style Behavior” Quiz
3. Discuss and Take Notes on “Work-Style Traits and Behavior.”
4. Collaborate /Complete “Work-Style Behavior Project” Part I- DUE: Wednesday, 9-5-12
1. Identify and write your work-style behavior traits.
2. Participate in “Work-Style Behavior” Quiz
3. Discuss and Take Notes on “Work-Style Traits and Behavior.”
4. Collaborate /Complete “Work-Style Behavior Project” Part I- DUE: Wednesday, 9-5-12
Due:
Assignment
Agenda: 8-30-12
1. Discuss/Turn In “The Proposal – Was it Ethical”?
2. Identify and write your work-style behavior traits.
3. Participate in “Work-Style Behavior” Quiz
4. Discuss and Take Notes on “Work-Style Traits and Behavior.”
1. Discuss/Turn In “The Proposal – Was it Ethical”?
2. Identify and write your work-style behavior traits.
3. Participate in “Work-Style Behavior” Quiz
4. Discuss and Take Notes on “Work-Style Traits and Behavior.”
Due:
Assignment
Agenda: 8-29-12
1. Review “Ethics in the Workplace” & Complete Activity.
2. Review/Discuss “The Proposal” movie and complete “The Proposal-Was it Ethical?” Class Activity.
1. Review “Ethics in the Workplace” & Complete Activity.
2. Review/Discuss “The Proposal” movie and complete “The Proposal-Was it Ethical?” Class Activity.
Due:
Assignment
Agenda: 8-28-12
1. Review Ethics in the Workplace PowerPoint Presentation.
2. Analyze/Collaborate on “Ethics in the Workplace”-Classwork Activity.
1. Review Ethics in the Workplace PowerPoint Presentation.
2. Analyze/Collaborate on “Ethics in the Workplace”-Classwork Activity.
Due:
Assignment
Agenda: 8-27-12
1. Turn in The Communication Process & Customer Service Brochure
2. Discuss/ Turn In “Why Gen-Y Johnny Can't Read Non-Verbal Cues” & Complete
3. Participate in Communication Quiz
4. Review Ethics in the Workplace PowerPoint Presentation.
5. Analyze/Collaborate on “Ethics in the Workplace”-Classwork Activity.
1. Turn in The Communication Process & Customer Service Brochure
2. Discuss/ Turn In “Why Gen-Y Johnny Can't Read Non-Verbal Cues” & Complete
3. Participate in Communication Quiz
4. Review Ethics in the Workplace PowerPoint Presentation.
5. Analyze/Collaborate on “Ethics in the Workplace”-Classwork Activity.
Due:
Assignment
Agenda: 8-24-12
1. Participate in Non-Verbal Communication game & discuss outcomes.
2. Discuss/Take Notes on Non-Verbal Communication
3. Read “Why Gen-Y Johnny Can't Read Non-Verbal Cues” & Complete Activity
1. Participate in Non-Verbal Communication game & discuss outcomes.
2. Discuss/Take Notes on Non-Verbal Communication
3. Read “Why Gen-Y Johnny Can't Read Non-Verbal Cues” & Complete Activity
Due:
Assignment
Agenda: 8-23-12
1. Complete/Share“The Communication Process” Project with classmates.
2. Share/Complete “Customer Service Brochure ”(see Sample Brochure below).
1. Complete/Share“The Communication Process” Project with classmates.
2. Share/Complete “Customer Service Brochure ”(see Sample Brochure below).
Due:
Assignment
Agenda: 8-22-12
1. Complete “The Communication Process” Project and collaborate with classmates.
2. Identify key customer service skills and complete “Customer Service Brochure” (See "Sample Brochure" attached below).
Due:
Assignment
Agenda: 8-21-12 PD Day - Dismissal @ 1:29pm
1. Share “The Communication Process” Project with classmates.
2. Identify key customer service skills and complete “Customer Service Brochure”.
1. Share “The Communication Process” Project with classmates.
2. Identify key customer service skills and complete “Customer Service Brochure”.
Due:
Assignment
Agenda: 8-20-12
1. Collaborate with classmates to complete the “The Communication Process” Project.
1. Collaborate with classmates to complete the “The Communication Process” Project.